FAQ
Emergency Call - 24/7
- 07368 164190
Frequently Asked Questions
01.
General Questions
We provide plumbing, heating, and renovation services throughout London and surrounding areas. If you’re unsure whether we cover your address, just drop us a message or call — we’ll let you know quickly.
Yes. All our team members are fully qualified and insured. We always follow current safety regulations and install work to high professional standards for your peace of mind.
Absolutely. We offer free, no-obligation site visits and quotes for all major projects (boiler installations, bathroom renovations, heating systems, etc.). For smaller repairs, we’ll give you an estimate over the phone if possible, or a fixed quote on arrival.
We operate 24/7 emergency callouts across Richmond, Kingston, Guildford and nearby areas. Depending on location and traffic, we aim to reach you as swiftly as possible — often within an hour or less.
Service-Specific Questions
We work with reputable, energy-efficient brands — such as Vaillant, Worcester Bosch, Ideal, Viessmann, and others. We’ll recommend the best options for your property’s size, layout, and budget.
Yes, we install both wet (water-based) and electric underfloor heating systems. We’ll help you decide which is best for your space and integrate it with your heating system for optimal efficiency.
Yes, we provide complete bathroom design and installation, including plumbing, pipework, fixtures, tiling, plastering, painting, and finishing touches. You deal with just us — no need to coordinate multiple trades.
Yes. Our Gas Safe registered engineers conduct safety checks and issue Gas Safety Certificates for landlords, homeowners, and tenants to ensure your gas appliances and installations comply with all safety regulations.
03.
Emergency Questions
Emergencies include burst pipes, major leaks, boiler failure in winter, gas smells or suspected leaks, blocked drains causing flooding, or heating breakdowns in cold weather. If in doubt, contact us immediately — it’s better to be safe.
If safe to do so:
Turn off your water supply (usually the stopcock)
Isolate the affected appliance (e.g., turn off the boiler)
Open windows if there is a gas smell
Move valuables away from the affected area
Then stay in touch — we’ll keep you updated on arrival time.
Yes. We back our installations and repairs with guarantees, both on labour and materials (subject to manufacturer warranties). Your quote will clearly state the guarantee duration.
Emergency Call - 24/7
KT1 (Kingston Uopn Thames) and Surrounding Postcodes.
- 07368 164190